How can the customer place an order?
Ans: Follow the following steps to place an order:
- Select the style that you like and click on add to cart button (given on every product page).
- Then go to your shopping cart by clicking on the shopping cart icon on the right side of the header.
- If you have an offer coupon add the coupon code in the given box (on the right side).
- You can then do check out or continue shopping to add more products.
- Once you click on the checkout button you have to fill your email id and password to login your account with us.
- If you are a new customer you need to register with us.
- Click on the Sign-up button and fill all the relevant details in the form that pops up (Please fill all the details properly so that we can reach you back and deliver your products accurately).
- After filling your details, you can continue and add your shipping details (add the address on which you want your products to be delivered).
- After entering your shipping details, click continue.
- Now you have to choose your payment method and as soon as your payment is received you will get an order confirmation email on your given email id.
- If you still have any confusion you can call, whats-app or email us.
What payment methods do you accept?
We accept COD(PAN INDIA), Net-Banking, UPI, and Credit/Debit Cards.
Can Billing Address and Shipping Address be different?
Ans: Yes, the Billing and Shipping address can be different. But the billing address should match the on-record address of the respective bank or credit card company which is used to make the payment of the order.
What is the meaning of Ready to Ship?
Ans: Ready to Ship means the items which are ready to be dispatched within 48 hours of order confirmation. It takes around 3 – 5 business days to deliver the order at the given shipping address depending on the location of delivery and import norms. (we need additional 5-7 days if the order has to any kind of stitching or alteration as per the customer’s specification).
Is there any margin in the garments on desiindia.com?
Ans: We provide 1-2 inches margins for future alteration possibilities in our Customization and Semi Stitched products. The products that are ready made may or may not have margin inside. We advise all our customers to check with the customer care team beforehand if in-case they need margins in ready made products.
How will the customer know if the order has been placed successfully?
Ans: Once the order is placed the customer will receive an Order Confirmation mail as soon as an order is confirmed with us. Customer can also login to My Account section and check the status of their order.
When the customer’s “My Order” Status is reflecting as 'Payment Pending' even after the deduction of the money. What does that mean?
Ans: It is a very rare situation; payment status of an order may take a little longer to reflect in our system. Customer can check it again after 15 minutes as it gets updated automatically (except when it's a bank transfer). In case if the customer still finds any problem, they can get in touch with our Customer Care team and we will be happy to assist them with the best possible solution.
National Shipping Cost?
Ans: Brief on our National Shipping.
- At Desiindia.co, we take great care in delivering all our products to our customers, and we partner only with reputed national courier services.
- We deliver everywhere in India for FREE when the order is for Rs. 999/- Rs 120/- are shipping charges and Free shipping for orders above 999/-
- Once the product is shipped any delay in the delivery time is subject to the factors beyond our control including, unexpected travel delays from our courier partners and transporters, due to weather conditions and strikes.
- We keep all our customers informed on the status of their orders including delays if any. Customer can visit the courier company’s website and enter the AWB number (tracking number) mentioned in the email sent by us once the products are shipped. The email will also have details on the courier partner through which the order is shipped.
International Shipping Cost?
Ans: Brief on our International Shipping.
- International shipping and handling rates are based on the size of the order. Hence, bigger the order lower is the shipping cost.
- The shipping charges that are calculated for the order are displayed at the shopping cart page. Customers can check the cost once they finalize their cart before placing the order.
There's a defect in my order, what do I do?
If there’s an issue with the product you’ve received, please get in touch with our support team at feedback@desiindia.co and ask for a return. If your issue complies with our return policy (https://www.desiindia.co/support/return-policy), we’ll replace your order and keep you posted while it’s in transit.
I never received my order, what do I do?
There is a rare chance of this happening, however, if your order hasn’t been delivered within 8 business days, please contact our support team at feedback@desiindia.co or call us at ………………………………. We’d be happy to locate your order and help you have a hassle-free shopping experience!